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43 lines
1.8 KiB
Markdown
43 lines
1.8 KiB
Markdown
---
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title: Troubleshooting for Import-Export issue
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slug: /how-to-guides/data-discovery/troubleshooting
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---
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# Troubleshooting Export Issue
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When attempting to export a **CSV file for a Glossary**, the process gets stuck on the message **"Export initiated successfully."** and never completes. The file is not downloaded, and the export button remains disabled.
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This issue may occur if **WebSockets are blocked** in your network setup due to a **proxy** or **load balancer** configuration. OpenMetadata relies on WebSockets for real-time communication, and if they are blocked, the export process cannot complete.
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## Troubleshooting Steps
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### Step 1: Check for Load Balancer or Proxy
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If your setup includes a **load balancer** or **proxy**, verify whether WebSockets are being blocked.
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1. Run the following API request to check the export status:
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```bash
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curl -X GET "https://<your-openmetadata-instance>/api/v1/glossaries/name/<Glossary_Name>/exportAsync"
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```
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If the response does not return a file and remains in an active state indefinitely, WebSockets might be blocked.
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### Step 2: Verify WebSocket Connectivity
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1. Open the Developer Tools in your browser (F12 or Ctrl + Shift + I in Chrome).
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2. Navigate to the Network tab.
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3. Filter requests by WebSockets (WS).
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4. Check if WebSocket requests to OpenMetadata (wss://<your-openmetadata-instance>) are blocked, failing, or not established.
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### Step 3: Adjust WebSocket Settings in Your Proxy
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If WebSockets are blocked, update your proxy configuration to allow WebSocket traffic.
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### Step 4: Restart Services and Verify
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1. Restart your proxy or load balancer after making the configuration changes.
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2. Clear browser cache and cookies.
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3. Retry the CSV export in OpenMetadata.
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Once WebSockets are enabled in the proxy settings, the glossary export should complete successfully, and the CSV file should be available for download.
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