diff --git a/api/controllers/console/auth/error.py b/api/controllers/console/auth/error.py
index 8c5e23de58..1984339add 100644
--- a/api/controllers/console/auth/error.py
+++ b/api/controllers/console/auth/error.py
@@ -113,3 +113,9 @@ class MemberNotInTenantError(BaseHTTPException):
     error_code = "member_not_in_tenant"
     description = "The member is not in the workspace."
     code = 400
+
+
+class AccountInFreezeError(BaseHTTPException):
+    error_code = "account_in_freeze"
+    description = "This email is temporarily unavailable."
+    code = 400
diff --git a/api/controllers/console/workspace/account.py b/api/controllers/console/workspace/account.py
index 657016e0a8..9218ddf91d 100644
--- a/api/controllers/console/workspace/account.py
+++ b/api/controllers/console/workspace/account.py
@@ -9,6 +9,7 @@ from configs import dify_config
 from constants.languages import supported_language
 from controllers.console import api
 from controllers.console.auth.error import (
+    AccountInFreezeError,
     EmailAlreadyInUseError,
     EmailChangeLimitError,
     EmailCodeError,
@@ -479,15 +480,18 @@ class ChangeEmailResetApi(Resource):
         parser.add_argument("token", type=str, required=True, nullable=False, location="json")
         args = parser.parse_args()
 
+        if AccountService.is_account_in_freeze(args["new_email"]):
+            raise AccountInFreezeError()
+
+        if not AccountService.check_email_unique(args["new_email"]):
+            raise EmailAlreadyInUseError()
+
         reset_data = AccountService.get_change_email_data(args["token"])
         if not reset_data:
             raise InvalidTokenError()
 
         AccountService.revoke_change_email_token(args["token"])
 
-        if not AccountService.check_email_unique(args["new_email"]):
-            raise EmailAlreadyInUseError()
-
         old_email = reset_data.get("old_email", "")
         if current_user.email != old_email:
             raise AccountNotFound()
diff --git a/api/services/account_service.py b/api/services/account_service.py
index eb57b675c4..e11f1580e5 100644
--- a/api/services/account_service.py
+++ b/api/services/account_service.py
@@ -671,6 +671,12 @@ class AccountService:
 
         return account
 
+    @classmethod
+    def is_account_in_freeze(cls, email: str) -> bool:
+        if dify_config.BILLING_ENABLED and BillingService.is_email_in_freeze(email):
+            return True
+        return False
+
     @staticmethod
     @redis_fallback(default_return=None)
     def add_login_error_rate_limit(email: str) -> None: