Kevin Scott discusses the importance of gathering high-quality feedback quickly to improve technology products and managing risks to allow for potential failures.
Well, I can say, and what I’ve always tried to do with the technology products that my teams and I have built is that you’ve sort of got these two things. One is like the faster and higher quality you can gather feedback, the quicker you can learn and the better you can make the thing that you’re trying to produce. And so engineering your environment in a way where you can get that high-quality feedback as quickly as possible is like super important. So like that’s one thing. And then the other thing is, you know, if you are thoughtful enough, you can usually understand the sorts of risks that you need to be able to take. And then you build some systems to help you manage those risks, so that you can like walk right up to the edge of something, and even allow yourself to fail.